The work is connected. Your tools should be, too.
Bring employee service and IT operations into one shared picture—from the first request to the asset, approval, or service behind it.
IT service desk
The right context. The next step.
Give every request a clear next step.
Give employees a clear way to ask for help, and give your team the context to act. Keep conversations, decisions, and progress attached to the work.
- Department queues, ownership, and bulk actions
- Response and resolution targets with business-hour calendars
- Catalog forms, sequential approvals, and recurring requests
- Knowledge articles, known issues, and satisfaction feedback
Forms, email intake, catalog, and assistant
Routing, assignment, and department handoffs
SLA indicators, comments, and activity history
Follow-up, feedback, and reusable knowledge
On-call routing supports urgent after-hours requests. SLA clocks use configured business hours.
Know what you have. And who has it.
Connect equipment and software records to the employees and requests they support. Make handovers, access reviews, and renewal decisions with the details in view.
- Hardware assignments, returns, and acknowledged handovers
- Software seats, renewals, role bundles, and recorded costs
- Usage signals and periodic access reviews
- CSV imports and reviewed invoice extraction
Product Designer · Design team
Hardware assigned and handover confirmed
Figma and supporting software seats
Confirm which access is still needed
Illustrative employee and asset records. Software seat management tracks access workflows; provisioning capabilities depend on the connected system.
Turn findings into assigned work.
Bring supported device readings and AWS or GitHub findings into the team’s workflow. Route issues to an owner and follow the work through to the next successful check.
- Device health, software inventory, and diagnostic snapshots
- Vulnerability and end-of-life findings
- AWS and GitHub security and operational signals
- AI tool inventory, MCP metadata, and selected policy alerts
A supported security check needs attention
The rule determines routing and priority
Guidance and progress stay with the request
Supported rules can resolve the ticket
Requires configured integrations and a separately installed device agent. Monitoring and follow-up do not replace a full MDM or endpoint protection product.
Solve the pattern. Plan the change.
Connect recurring incidents to their underlying problem. Map the services involved, assess change risk, and bring approval, implementation, and validation into one record.
- Linked incidents, root causes, and shared workarounds
- Business services with dependencies and components
- Standard, normal, and emergency change workflows
- Approval rules, maintenance windows, and rollback plans
Affected services and downstream dependencies
Service owners and change advisory board
Maintenance window and overlap visibility
Implementation, rollback, and validation plans
Availability of service, problem, and change workflows should be confirmed for your deployment during the demo.
AI that drafts. People who decide.
Ask for help in everyday language. Give agents a first draft to work from, and help asset managers turn invoice details into reviewable records.
- Conversational request creation and ticket lookup
- Knowledge search and accessible ticket context
- Reviewable triage suggestions and draft replies
- Invoice extraction with review before saving
Gather the information needed for a useful ticket
Search articles and accessible ticket information
Prepare routing, priority, and a reply draft
Agents control whether to apply triage and send replies
AI features are optional and require configuration. Feature-specific context is sent to the configured AI provider.
See the progress. Keep the evidence.
Understand service performance, recorded spending, access reviews, and operational findings. Export the information your team needs for follow-up and selected compliance controls.
- Ticket volumes, response times, SLAs, and CSAT
- Hardware costs, software seats, and cloud spending
- Device and AI tool reports with CSV exports
- Evidence mapped to selected SOC 2 and ISO 27001 controls
Reports use your organization’s data. Evidence exports support audit preparation; they do not establish certification or full framework coverage.
Keep work
moving.
Bring employee support, assets, and operational follow-up into one workspace—with a clear owner for every next step.